Dr. Anna Foster | Veterinary Emergency Group (VEG)
In This Episode
In this episode of the Veterinary Innovation Podcast, Dr. Anna Foster, Chief of Staff at Veterinary Emergency Group (VEG), delves into how their innovative approach enhances employee and customer experiences in emergency care.
She explains VEG’s unique open-concept design, which allows pets and owners to stay together throughout treatment, fostering deeper connections and customer participation in care.
Dr. Foster emphasizes VEG’s commitment to staff development through training programs like the New ER Doctor Training (Nerd) program and opportunities for career growth, leadership, and clinical skill enhancement.
Topics Covered
- Innovative Open-Concept Hospital Design
- Employee Growth and Development
- Measuring Employee and Customer Experience
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