Dr. Peter Brown | Cara Veterinary

In This Episode

While doctors will always be the cornerstone of a veterinary practice, a lot of the need in clinics is around hospitality and customer experience. How can people with skills from the hospitality industry apply that experience to a veterinary clinic?

This week on the Veterinary Innovation Podcast, Shawn and Ivan welcome Dr. Peter Brown, President of Cara Veterinary, to discuss hospitality skills in veterinary clinics, process versus flexibility, and the necessity of supporting a clinic’s employees.

Dr. Brown recommends Master Mentors: 30 Transformative Insights from Our Greatest Minds by Scott Jeffrey Miller.

Topics Covered

  • Finding Employees With Hospitality Skills
  • Process Versus Flexibility
  • Cross-Pollination of IQ and EQ