Dr. Lisa Beagan | Your Vet Direction
In This Episode
In this episode of the Veterinary Innovation Podcast, Shawn Wilkie and Dr. Ivan Zak are joined by Dr. Lisa Beagan, a practicing veterinarian, MBA, and founder of Your Vet Direction. With more than two decades of clinical experience, an MBA, and a background in operational strategy at General Electric, Dr. Beagan brings a uniquely practical perspective to one of veterinary medicine’s most persistent operational challenges: front-desk triage.
Client service representatives are often expected to identify urgent medical situations without the clinical training needed to do so consistently. Dr. Beagan shares how this gap can lead to delayed care, unnecessary risk, and added stress for teams already working under pressure.
To address that problem, she developed Your Vet Direction, a structured triage platform designed to help veterinary teams ask the right questions, assess urgency more accurately, and standardize intake decisions. Rather than relying on open-ended AI alone, Your Vet Direction combines decision-tree logic, symptom prioritization, and human oversight to create a safer, more reliable workflow for veterinary practices.
The conversation also dives into larger industry questions, including the future of AI in practice operations, the role of human-in-the-loop systems, and why open, collaborative technology ecosystems may shape the next generation of veterinary software.
Topics Discussed:
- Why veterinary intake remains one of the riskiest workflows in practice
- How AI can support CSRs during triage calls
- Why human-in-the-loop design matters in veterinary medicine
- The limitations of legacy PIMS systems and closed integrations
- What the next generation of AI-enabled veterinary workflows may look like