James Kademan | Vet Receptionists
In This Episode
In this episode of the Veterinary Innovation Podcast, Shawn Wilkie and Dr. Ivan Zak welcome James Kademan from Veterinary Receptionists to explore how specialized virtual receptionists are helping clinics navigate some of the biggest challenges in the veterinary field — from chronic staff shortages and overwhelmed phone lines to inconsistent client experiences and team burnout.
James shares the story behind his company, his entrepreneurial ventures, and the inspiration for his book The Bold Business Book, which encourages proactive business leadership.
The trio explores how AI is gradually finding its place in veterinary reception work – discussing what’s working now and what might be coming soon.. James also discusses how technology like live transcription is shaping the future of client interaction and the challenges of bringing tech solutions to an industry that often sticks to “the way we’ve always done it.”
Discover more about “The BOLD Business Book: A strategy guide to start, run and love your BOLD business” by James Kademan.
James Kademan recommends ”Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect” by Will Guidara.
Topics Covered
- Virtual reception solutions for vet practices
- Front desk support in veterinary clinics
- AI dilemma in veterinary communication