Maria Morgan | Passpaw
In This Episode
In this episode of the Veterinary Innovation Podcast, Shawn Wilkie and Dr. Ivan Zak are joined by Maria Morgan, a Co-Founder of Passpaw, to explore how veterinary clinics can turn the rising demand for international pet travel documentation into a scalable, profitable service. With over 25 years in the field and experience managing hospital operations, Maria saw firsthand how travel paperwork was costing clinics time, revenue, and team morale. Passpaw was built to change that.
Maria walks through the most common workflow pain points and how Passpaw solves them — from regulatory compliance and client engagement to certificate automation. She also highlights how empowering support teams to own this process can improve client service and generate new revenue without adding more pressure on DVMs. If your clinic isn’t offering travel certificates yet, or if you’re struggling to keep up, this episode gives you a roadmap to do it smarter.
Learn how practices can turn a traditionally frustrating service into a team-led revenue stream that improves client experience and practice profitability: Passpaw.
Maria Morgan recommends Freakonomics podcast – “Should America be Run by Trader Joe’s (Update)” and Adam Grant’s TED talk – “How to stop languishing and start finding flow”.
Topics Covered
- Pet travel workflows and operational bottlenecks
- International pet travel requirements
- Team-led revenue generation