William Griffin, VMD

William Griffin on the Veterinary Innovation Podcast

In This Episode

Business metrics are often thought to be in direct opposition to the purpose of a veterinary clinic. While providing great care is top of mind, clinics are ultimately businesses, and that comes with measurements and data that can be used to optimize and improve systems, creating efficiencies and keeping employees engaged.

This week on the Veterinary Innovation Podcast, Shawn and Ivan are joined by Dr. William Griffin, formerly of Pathway Vet Alliance, as they explore ways that defined processes and KPIs can scale to help clinics of any size.

Dr. Griffin recommends The Leadership Gap: What Gets Between You and Your Greatness by Lolly Daskal.

Topics Covered

  • Growth Systems and Processes
  • Business Metrics and Benchmarks
  • Net Promoter Score